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Today's Date: 04 February 2012
Last Updated: 03 February 2012 14:08:24 CIT
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CUC hunts deposits
By: Norma Connolly | norma@cfp.ky
15 March 2010

Caribbean Utilities Company is chasing security deposits from about 200 of its business customers.

The power company, in a statement on Thursday, said it had a longstanding policy requiring commercial customers to pay a deposit that covers 45 days of service.

“A review of our commercial customer accounts that have hit the delinquency list in the recent past found that there were approximately 200 customers who did not have a deposit on file, or whose monthly bills exceeded their deposits,” the statement said.

The company has written to those customers requesting security deposits.

Some customers have complained that they are being asked for an excessive amount and that the deposits are being demanded even though they have not been delinquent in paying their bills.

CUC stated: “In an effort to regularise this situation, the company has written to these customers requesting that they place a security deposit on their account. The deposit will earn interest at the going rate for certificate of deposits at local banks, which will be credited to the account on a monthly basis.”

It added: “It should be noted that unlike other businesses where payment may be demanded before the good or service is provided, the manner in which our service is metered gives the customer up to 45 days of credit from the time that the electricity is used until a bill is received.”

Minister of Community Affairs and Housing Mike Adam said he would look into the situation and speak with CUC about it.
 
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harveysun
CUC hunts deposits
Posted by harveysun on 3/16/2010 7:28:49 AM

It's very interesting that CUC is so concerned with receiving their security deposits, yet fail to RETURN those deposits upon cancellation of service. My family left the Islands back in September of last year and we have yet to receive our deposit back from them. We have been told it may take up to six months (which we have obviously reached). How can any modern accounting practices take such a long time to return a security deposit. How about a little customer service CUC?
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Blue
CUC hunts deposits
Posted by Blue on 3/15/2010 10:25:29 AM

This article is very interesting as the word "hunts" is used as if the customers have been dilinquent!

I received my CUC bill for the month of Feb-10 and noticed that the amount was for under $10.00. What i have noticed is that a credit was applied to my bill which i can only guess is that my deposit has been applied to my bill for the month of Feb-10. How this happened is beyond me as CUC should first look at thier internal biling process before "hunting" their loyal customers.
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